Shipping policy

Unless we are traveling, we endeavour to pick and pack your order 1-3 weeks after receiving your Order. We will absolutely do this earlier where possible.

For any items that are regarded as PREORDER, we will ship these out as soon as practicable after receiving the Goods. All orders placed with PREORDER items will be sent together. If you want your other items earlier, please place separate orders as we will not split your orders.

If we have not already processed your order, it may be possible to combine orders. Please email us at hello@ellipses.com.au with your order numbers you wish to combine (orders must be made in the same name). If we do combine your orders, we will issue a refund for the difference in our postage costs after we send your Orders.

Delivery of your Order

(a) When delivering Goods purchased on the website we will only deliver to the individual listed on the Order, and where requested, you must provide us, or our third party couriers (where applicable), with acceptable forms of identification on delivery, such as a passport or drivers’ licence to enable us to verify your identity.

(b) You must be present at the delivery address to accept delivery of your Order. If you are not present at the delivery address at the time we deliver your order, then you will be notified that we, or our delivery company, tried to deliver your Order. We may attempt to re-deliver your Order. If you provide an incorrect delivery address or you are not present to accept delivery of your Order after a number of attempts have been made to deliver your Order, we may cancel your Order and provide you with a refund. Where the contents of your Order allow, you may authorise us to leave your Order at your delivery address outside.

(c) All standard orders in Australia are delivered personally by our representative or sent by a postage provider of our choice without insurance but with tracking where possible. The choice of delivery method will be dependent upon your physical location and any options you select at checkout when placing your Order.

(d) While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

(e) All delivery times are estimates only and are not guaranteed.

(f) Insurance is available at an extra cost on all delivery services. We will not cover any loss of goods that are not insured.

(g) For non-delivery of Goods, please notify us by email as soon as possible.

(h) In the event of a failed delivery due to incorrect address details provided by you, we reserve the right to charge a re-delivery fee.

(i) Where your Order include digital products (such as downloadable templates, resources or guides), we will make those products available to you electronically. This may include providing access via email, download link or a secure client portal. It is your responsibility to provide a correct and functioning email address and ensure your device is compatible with the digital format provided.

Receipt of Goods

(a) For physical Goods, you must inspect the Goods immediately upon their arrival and if the Goods are not in accordance with the specified requirements, then you must give notice to us within 24 hours of receipt of the Goods. If you fail to give such notice, the Goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 48 hours after receipt of the Goods by you.

(b) This paragraph does not apply if the Goods are subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply.

(c) If you experience any issues accessing or downloading digital products, you must notify us as soon as possible and within a reasonable timeframe. We will make reasonable efforts to assist you in accessing your purchase.

Last update: 21 July 2025