Refund policy
Refund and Cancellation Policy
Please choose carefully. We do not offer refunds for change of mind or incorrect choice, unless required under Australian Consumer Law.
Returns
Returns cannot be accepted on sale items or gift cards.
Returns cannot be accepted on “oopsies”, “B-grade”, “less than perfect” or similar items. These are products that already have some defects and are sold at lower prices to reflect their reduced quality.
Cancellation
At our discretion, if you cancel an order within 2 hours of placing it and the shipping label has not been created, you may receive a refund minus a 10% restocking/processing fee. All cancellations are handled on a case-by-case basis and may be denied. All cancellations must be emailed to hello@ellipses.com.au. Cancellations are not accepted for custom orders or PREORDERS.
Damaged, Faulty or Incorrect Items
Unfortunately, sometimes mistakes do happen. We are happy to try to make things right.
If your item is damaged or faulty, or your order contains an incorrect item or is missing an item, please follow these steps:
- In line with our Terms of Service, inspect your Goods immediately upon their arrival and give notice to us no later than 48 hours of receipt of the Goods.
- If your order is missing an item, please double check your parcel before contacting us. Missing items may still be in the package hiding under packaging material or down the side or stuck to another item in the order.
- Take a photo of the item/s clearly showing the issue/s.
- Send the photos to hello@ellipses.com.au along with your order number and a brief description of the issue.
- After we have reviewed your case, we will contact you to inform you of the outcome. Should you be requested to return incorrect items or we issue replacement items, you will not be responsible for shipping costs.
Returns re damaged, faulty or incorrect items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will need to be sent to:
The Ellipses Collection Pty Ltd
PO Box 2110
SALISBURY EAST QLD 4107.
If your return is accepted, we may send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
After we receive and inspect your return, we will let you know if your refund is approved or not. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 days have passed since we have approved your return, please contact us at hello@ellipses.com.au and we will follow up on our end.
Last update: 21 July 2025